Shipping and return policy

Return Policy

We do not accept returns of merchandise. Please contact our customer service department at 1-800-361-9326 or by email at sac@berthelet.com.

 

Delivery Policy

General information

Orders are subject to availability of stock. If an item is unavailable at the time of your order, you must reorder it when it becomes available.

 

Delivery locations

Items on our website may only be shipped in Canada with the exception of the Northwest Territories, Nunavut, Labrador and Newfoundland. No delivery outside of Canada is currently possible.

 

Delivery time

Excluding exceptional circumstances, we will make every efforts to ensure that your product is delivered within (2) working days, except for certain regions may take longer and this will be pointed out to you when ordering. Working days are Monday to Friday except for holidays. Delivery times are calculated from the shipment date and not from the date of the order. All orders received before 11h00 am Eastern time, will be treated the same day, otherwise, it will be the next day.

 

Shipping costs

Shipping costs depend on the weight of your order and the shipping method. To find out how much your order will cost, just add the items you want to buy to your shopping cart and go to the payment page. This screen will display the shipping costs. Additional charges may apply for heavy shipments, large items or remote areas. You will be informed of these fees, if any, on the payment page.

Sales tax is charged according to the province or territory where the item is shipped.

 

Damaged items

If the packaging is damaged in any way at the time of the product's arrival, please contact Customer Service immediately at 1-800-361-9326 or by email at sac@berthelet.com.